Surgery, with paw in hand

We only perform surgeries in our hubs. These are our larger clinics which are kitted out with state of the art surgical theatres. You can find your nearest hub listed on your local clinic’s location page.

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Pets who have had surgery are typically discharged and return home on the same day as their surgery. If your pet requires overnight care, you’ll need to arrange transport from our clinic to an out-of-hours clinic. We can put you in touch with our trusted, local out of hours provider and our team will give you all the information you need to make this as smooth as possible.

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You're very welcome to stay with your pet as we check them over, administer the sedatives and prepare them for anaesthesia; and also to be there as they recover and wake up aftwards.  Of course if you'd rather not stay that's completely fine. and your pet is held with the same care regardless. The procedures themselves are carried out in sterile operating theatres or in diagnostic areas where it is not possible to accompany your pet. Our prep areas are fully visible from most of our consult rooms, so you can see our team at work.

In most cases, yes. Your presence often helps your pet feel more relaxed as they settle and fall asleep. Occasionally, if your pet becomes very stressed or has an unexpected reaction to the anaesthetic, we may gently ask you to step out of the room for their safety.

There's no right or wrong choice here. If at any point you'd prefer to step away, just let us know. You're always free to leave the room, and our team will take it from there. Some people stay for everything; others prefer a hug at the door. Both are completely normal.

Yes. Once your pet is safely through their procedure and beginning to come round, we'll bring you back to be with them as they recover, so a familiar voice and a familiar touch are some of the first things they sense.

That's absolutely okay. You can hand your pet to us with complete peace of mind and wait nearby, or head home and we'll keep you updated. Choosing not to stay doesn't change anything about the care your pet receives.

We've rethought every step to keep your pet calm and cared for. From a gentler approach to settling them, to welcoming you to stay by their side as they fall asleep and wake up. You can talk it all through with our clinical team in minutes to understand more.

Your pet is cared for by our clinical team and monitored continuously from the moment they fall asleep until they're safely awake. They're never left alone.

Our procedures vary in length depending on what we need to do, in most cases your pet will need to be with us for 3-6 hours. You are welcome to collect them later than this if it is easier for you, just organise this on the day.

We tailor the anaesthetic to each pet following a pre-surgery health check. During this check, we'll guide you through the procedure and make you aware of any risks associated with the anaesthetic and the procedure itself.

You are welcome to bring a familiar blanket or toy if you wish, and if your pet requires any regular medication while being with us or is on a special diet please bring a portion of this along as well.

We'll keep you updated once the procedure is completed, and our team is reachable on WhatsApp if you have any questions or need reassurance while you wait. We can also share videos of your pet for you while they're recovering until they're ready to come home.

Yes. If you would like a second opinion with one of our Registered Veterinary Surgeons or Registered Vet Nurses, speak to our clinical team and they can help guide you on the best course of action. It is vital that we receive your pet's medical history prior to the appointment.

Yes - you will recieve an estimate before any procedure so you know exactly what to expect. If you have any questions our clinical team are on hand for advice.

While we not currently offer payment plans, our team is happy to explore and discuss the care options and costs with you

Yes - we accept all insurance providers. However direct claims depend on the case, and we will let you know upfront how we can proceed with your insurance provider.

For cat and dog neutering or spay procedures, your initial consultation will be refunded upon payment after the procedure. For other, more complex procedures, we ask that you book in a consultation for an overall health check beforehand.

Yes off course. You can speak to our clinical team to ask anything and understand how we care for your pet. There is absolutely no commitment needed. You can ask for advice on WhatsApp or call us directly.

If you would like to proceed, please reach out to our team, on WhatsApp or by phone, and we'll guide you through the next steps.

While we will reach out to your existing vets to get your pet's medical history, you are welcome to continue using your existing vet services alongside Hello Vet. Whichever is best for you and your pet.

Yes - we must receive your pet's medical history from your previous and most recent vet clinic in order to understand their overall health. You will recieve an email with instructions on how to do so upon registering.