How does it work?

Before your pet undergoes a procedure, they will usually require sedation or a general anaesthetic. You're welcome to stay with your pet until they are comfortably asleep and you can remain present as their IV line and endotracheal tube are inserted, if these are required. Our consultation rooms have windows that look onto our prep space, so you can see the care you pet is given before they are taken to theatre.

During the procedure, you’re invited to wait in our reception area or head out. Our clinical team will let you know when it's time to return, so you can be there when your pet begins to wake up.

If at any point you feel uncomfortable, you're welcome to step out. We’re flexible, and our aim is to minimise stress for both you and your pet.

How we can help

Reassurance for your pet

We’ve found that, in many cases, pets respond better to anaesthetics and are more relaxed prior to surgery whenever their favourite human is there to comfort them. They also tend to be brighter faster when they come around afterwards.

Peace of mind for you

Being by your pet’s side before and after surgery is not only a comfort for them, many people also find it a reassuring experience. At Hello Vet you are a valued part of your pet’s healthcare team, this means maximum transparency around how we deliver care.

What to expect

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Questions you might have

Can I stay with my pet the whole time?

While it’s not possible to be with your pet during the surgery, rest assured they’ll be in caring hands throughout the procedure.

Is it safe for me to be present during this process?

In most cases, your presence will help keep your pet more comfortable. However, if your pet becomes overly stressed or has an unexpected reaction to the anaesthesia, we may ask you to step out of the room for their safety.

What should I do if I start feeling uncomfortable during the process?

If you feel uncomfortable at any point, please let us know immediately. You’re always welcome to leave the room, or we can find ways to help you feel more at ease during the process.

Will my pet feel any pain or discomfort during this process?

In most cases, your pet won't feel any discomfort. However, just like with humans, the injection or catheter placement may occasionally cause a brief sting or mild pain.

How long does the induction process take?

The time for the whole process can vary depending on how each pet responds to the medication and what procedure they are having. In most cases, it typically takes around 3 to 4 hours from arriving at the clinic to leaving, but your pet is usually asleep within an hour of arriving.

Client reviews

4.98 avg.

By their side when it matters

Very friendly staff, sparkling clean surgery, and transparent pricing. The Stay With Your Pet procedure option was really well organised and a huge value add.

DouDou’s human

By their side for dental surgery

Hello Vet is a wonderful vet practice. My dog had a full dental cleaning with anaesthesia and x-rays - I was able to be there with him while he was put to sleep and when he woke up, which made the whole experience much less stressful for both of us! The vets are lovely and very helpful. They are also very transparent with pricing which is great.

MT

All the difference in the world

They even allowed us to spend time with Coco while she was being given anaesthesia. Seeing her happy little face, calm and unafraid, before she drifted off to sleep before her operation made all the difference in the world.

Coco’s human

No worries whatsoever

I brought my senior cat Bubby to Hello Vet for dental treatment. The care she received from start to finish was truly amazing. The vet and nurses explained everything that the procedure involved. This put my mind at ease and had no worries whatsoever at leaving Bubby in their care.

Bubby’s human

Compassionate care for anxious pets

My nervous dog had to have an operation today and they looked after her so well, kept in touch with me and did such a neat and tidy job removing a mass from her mouth. Exceptional service!

Trudy’s human

Fear-free spay procedure

Ella was spayed on Tuesday and I was dreading it - however, it was straightforward and she was not stressed at all. I stayed with her while she was anaesthetised and again when she came round. We were both looked after really well. The follow up was good and she is healing fast.

Ella’s human

Not your typical trip to the vet

Instant peace of mind

Free advice over WhatsApp, provided by our clinical team. We've saved our clients thousands in fees.

Stay by their side

We’re the UK’s first vet to let you stay with your pet during procedures, when they need you most.

Stress-free visits

Our clinics are designed by vets to keep anxious pets calm. Sunken scales, separate waiting areas, treats. Open 7 days a week.

Clear, fair pricing

Our prices are public, we share cost estimates upfront and we offer contextualised care, exploring treatment options for every budget.