We're on Whatsapp when you need us

Whether your pet is off their food, has a new lump or simply isn’t acting like themselves, we'll help you to decide what to do next over Whatsapp, free of charge. No question is too small or too silly. You can send us photos and videos too, which help us to understand your pet’s problem.

If you chose to book an appointment, we'll share the info you've already provided with your vet ahead of your visit, so they can dedicate more time to a hands-on examination of your pet.

We also use this service to keep in touch with clients when they leave their pets in our care, and to check in with them after each visit, to make sure things are going to plan.

How we can help

When you want to book an appointment

Our client care staff can book your pet and appointment at a date and time that’s convenient for you.

When you don’t know if your pet needs an appointment

If you don’t know if your pet needs an appointment (or don’t know what kind of appointment they may need) our client care team will pass your case on to one of our registered veterinary nurses who can give you clinical advice.

When you have a question or concern

Our client care team will be happy to help with any questions you have about insurance or your pet’s veterinary history. Our nurses can give you clinical advice regarding your pet’s health.

What to expect

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Questions you might have

Do I need to be registered at Hello Vet to use this service?

No. You do not have to be registered at Hello Vet to use this service to ask general questions, however, if you have a specific medical question we will have to get you registered, and possibly see your pet in person, before we can provide clinical guidance.

Who will be answering my WhatsApp questions?

Your questions will be answered by the nurses and client care staff who work in our clinics.

Is the WhatsApp service live 24 hours a day?

We actively respond to messages on WhatsApp from 7:30am to 8pm on weekdays. The service is also available on weekends, however hours vary slightly from clinic to clinic.

4.98 avg.

Super responsive

We’ve been bringing our puppy Billie here since we picked her up 3 months ago. The team here are outstanding - they're always super responsive and provide advice (even if they don’t think she needs to come in). I couldn’t recommend the team there enough!

Billie’s human

Check-ins and photo updates

They kept in contact with me via WhatsApp to check in post-op, and even answered questions to some of my worries to help put me at ease before the appointment. Best vet company I’ve ever experienced! Plus they sent me a photo update of my cat once she had settled.

Yuki’s human

Accessibility and advice

Practical and compassionate care throughout my cat’s chronic condition. Particularly like ease of accessibility and advice via the WhatsApp communication system.

HR

Seamless communication

Emergency visit on the same day as my WhatsApp request. Using WhatsApp for communication is great, seamless and no need to hang on the line and wait for someone to pick up the phone. We've got our visit report and treatment plan confirmed via WhatsApp. Really cool.

Macey's human

A professional opinion for free

The best vet service! The WhatsApp service is excellent - you can get real time advice from professionals for free after a simple message. I recommend this vet!

Lupin's human

Veterinary care that’s better for all of us

Better for your pet

We've redesigned vet care, from your pet's perspective. Calming care in clinics purpose-built for anxious pets.

Better for you

Instant WhatsApp advice and same-day appointments. We team up with you at every step because you know your pet best.

Better for your vet

“We built Hello Vet on the belief that fully cared-for clinicians provide better care for every pet.”

Dr. Christian LeVan, Clinical Director

Not your typical trip to the vet

Instant peace of mind

Free advice over WhatsApp, provided by our clinical team. We've saved our clients thousands in fees.

Stay by their side

We’re the UK’s first vet to let you stay with your pet during procedures, when they need you most.

Stress-free visits

Our clinics are designed by vets to keep anxious pets calm. Sunken scales, separate waiting areas, treats. Open 7 days a week.

Clear, fair pricing

Our prices are public, we share cost estimates upfront and we offer contextualised care, exploring treatment options for every budget.