The Buddy Plan

No, they cover different things. A pet health plan like The Buddy Plan helps with routine preventative care, including vaccinations, flea and worming prescriptions, and planned vet visits, at a discounted annual price. Pet insurance is designed to cover unexpected accidents, illnesses, or emergency treatment. Many pet owners choose to use both: a health plan for everyday care and insurance for the unexpected.

Yes, but we'll need a current weight first. A quick nurse consultation to re-weigh your pet and we can re-issue, exactly as we'd do outside the membership.

Clinical judgement always comes first. Your vet can delay, adapt, or substitute a benefit where they consider it clinically appropriate to do so. The membership never overrides what's right for your pet.

Outside the 14-day refund window, the membership isn't refundable, like any other prepaid annual product. But renewal can be cancelled at any time, so you won't be charged again.

We treat loss sensitively. If your pet were to pass away during the membership year, would refund the membership fee minus the value of any benefits already used. Just get in touch and we'll sort it.

You have 14 days from purchase to cancel for a full refund, as long as you haven't used any of the benefits yet. That's the standard cooling-off period.

The membership runs for exactly 12 months from the day you join. It renews automatically, and we'll send you a reminder before the date. You can cancel renewal at any time through your account.

The Buddy Plan is designed to cover the essential care that pets need every year. Therefore, it does not include emergency care, surgery, dental treatment, diagnostics, imaging, medication beyond the parasite prescription, or vaccinations beyond the annual core vaccinations (such as rabies or kennel cough). For more details on what is and is not covered, please read our Membership Terms & Conditions.

It applies to any vet or nurse consultation during your membership year, beyond the annual consultation and vaccination appointment that are already included. It doesn't extend to emergency care, surgery, diagnostics, imaging, or hospitalisation.

We'll write a 12-month prescription for flea and worm treatment, subject to your vet's sign-off. Because it's a written prescription, you can take it to any pharmacy, including online retailers, where medication is often cheaper. The prescription itself is included; the medication isn't.

Not yet. The membership is for pets aged 12 months and older. If your pet is still in their primary vaccination course, we'd love to welcome them once that's complete.

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