Free WhatsApp advice
Veterinary advice at your fingertips, 7 days a week. Chat to our clinical team and save on consultation costs.
4.98 avg.
Whether they’re sick, healthy, or somewhere in-between
Get peace of mind with expert advice. No sign up required.
Real nurses, reliable advice
Our in-house team of registered veterinary nurses are on hand for fast, expert care that’s convenient for you.
No unnecessary visits
We’ll tell you if you need to come in, or if you can manage it at home, saving you a trip and the price of a consultation.
Quality consultations
If your pet does need to see a vet, we'll share the details you’ve already provided with them, ahead of your visit.
Meet the team you'll be chatting to
Jennifer Pepperday
Registered Veterinary Nurse
Blair Chadwick
Registered Veterinary Nurse
Alexia Dalla-Rosa
Client Care Associate
Sam Newman
Client Care Associate
How it works
Send us a message on WhatsApp
Talk to us at any time you need pet advice. You can send us photos and videos too, which help us to understand your pet’s problem.
Our clinical team will respond, 7 days a week
Our team can provide pet advice, booking support, help with prescriptions and more.
Get clear answers on next steps
We will advise on next steps or if an appointment is needed.
Your eyes and ears in the clinic
Should you ever need to leave your pets in our care for a procedure, our team will keep in touch with you on WhatsApp, sharing photo and video updates - for your peace of mind.
We’ll also check in with you after each visit, just to make sure everything is going to plan.
4.98 avg.
Questions you might have
Do I have to book an appointment?
No, you don’t need an appointment to message us. If something sounds like it needs a closer look, our clinical team may suggest seeing a vet, but the decision is always yours. Just as importantly, if an examination isn’t necessary, we’ll tell you, which can save you a trip and the cost of a consultation.
What kind of questions can I ask?
You can message us about anything; Whether it’s your pet’s health, booking or changing an appointment, our services, pricing, product requests, or getting registered. No question is too small or too silly. We’re here when you need us. You’re very welcome to send photos or videos as well, they’re often really helpful.
How long do you typically take to respond?
Our team typically responds within 15 minutes during our opening hours. If your pet has a medical emergency, please call us instead of messaging. Phone calls allow us to assess the situation quickly and give you the most appropriate advice without delay.
Is the WhatsApp service live 24 hours a day?
We actively respond to WhatsApp messages from 8am to 8pm on weekdays. The service is available on weekends too from 8am to 3:30pm, although hours vary slightly by clinic. If you message us outside our opening hours, we’ll pick it up and reply the next morning.
Who will be answering my WhatsApp questions?
When you message us, you’ll hear back from our real registered veterinary nurses and experienced client care associates. They work in our London Fields office right next to the clinic. You’ll always be speaking to a qualified professional who knows the day-to-day care inside out.
Do I need to be registered at Hello Vet to use this service?
No. You don’t need to be registered with Hello Vet to ask a general question. However, in cases of specific medical concerns, we may only be able to provide medical guidance if you are under our duty of care. This means we may have to get you registered and, in some cases, see your pet in person, in order to advise.
